Access and compliance
How we connect to your account, and what we will never ask for.
Handing an agency access to the account that carries your business is the actual decision here. The service is secondary. So this page comes first.
We never ask for your credentials
Not your password. Not a secondary user login. Not a one-time code.
Amazon built Authorized Partner access through the Solution Provider Portal precisely so that agencies do not need them. You grant specific permissions from inside your own Seller Central, you can see exactly what was granted, and you can revoke it in one click without contacting us.
If any agency asks you for a login, that is not a shortcut. It is a risk they are transferring to you — Amazon can and does link accounts by access pattern, and a problem on any account they touch can reach yours.
We would tell you this even if you never hired us.
The complete list of how we connect
Three channels. There is no fourth.
Solution Provider Portal — Authorized Partner
Delegated access with granular permissions, including case management. This is the account relationship itself.
SP-API
Our own registered developer application. Listings, catalogue, inventory, fees, finances, reports, and push notifications for events like a suppressed listing or a stock risk.
Amazon Ads API
Campaign operation through a Manager Account.
That is the entire surface. If we ever need something outside it, the answer is that we do without it.
We do not automate Seller Central's interface
Some agencies run browser automation against Seller Central. It is faster. It also violates Amazon's terms, and a detection event can propagate across every account linked by that infrastructure.
We use the APIs Amazon publishes. Where there is no API, a human does the work — case submission being the main one, since Amazon offers no programmatic route for it.
This is a permanent design choice, not a limitation we are waiting to remove.
Reviews: the official menu, and nothing else
Amazon Vine Mexico and Request-a-Review. That is the complete list of what we will do.
We do not arrange incentivised reviews, we do not use review groups, and we do not ask friendly parties to post. This is not squeamishness — Amazon blocks reviews and suspends accounts over it, the FTC fines per review, and Profeco has its own exposure in Mexico. All of that lands on your account.
We do not have contacts inside Amazon
There is no back channel. Nobody legitimate has one.
If a vendor implies they can escalate through someone they know, that is the clearest signal available that you should keep looking.
We will not promise you an Amazon timeline
We will tell you what we have historically seen, and we will label it as history.
Case resolution happens on Amazon’s clock. Anyone quoting you a date is quoting you a guess, and the ones who sound most confident are guessing hardest.
Your data
| Aspect | Detail |
|---|---|
| What we access | Account, catalogue, inventory, advertising and financial data through the official APIs, scoped to the permissions you grant. |
| What we never hold | Your password, because we never receive one. |
| Where it lives | Our own infrastructure, under Amazon’s Data Protection Policy requirements for SP-API developers — encryption, credential management, retention limits and access logging. Amazon can audit this, and that is the right arrangement. |
| When you leave | Revoke access from your own Seller Central. It takes one click and does not require our cooperation. We delete your data on request, and we will confirm in writing when it is done. |
AI operates. A person decides.
Our system reads the account continuously and drafts the work. It does not have final say on anything that matters.
Requires your approval: money, irreversible actions, case submissions, and content changes on your highest-revenue listings.
Runs on its own: monitoring, forecasting, drafting, alerting, and reversible changes within limits you set in advance.
You can tighten those limits at any point, including down to approving everything. Some clients will want that at the start, and that is a reasonable place to begin.